FAQs
Q1: Are your products HALAL?
A: Our products not certified HALAL. However, we can confirm that they do not include any pork related ingredients as certified by the company. Please refer to *HALAL DECLARATION* for more details.
Q2: Is the price in-store and website the same?
A: Yes, it is the same but depends on online/in-store promotions.
Q3: What forms of payment do you accept?
A: We accept credit card, e-wallet and online banking
Q4: Where can I find the ingredients list for each product?
A: You may find the list under the ingredients tab for each product.
Q5: Do you provide laser engraving service?
A: Yes, we do. All laser service will be charge RM35 (applicable only for Maison Francis Kurkdjian products).
Q6: How many days do you need for laser engraving?
A: Laser engraving will need an additional 48 hours on working days.
Q7: What is laser engraving?
A: Laser engraving is the process of leaving a permanent deep mark in a material using a laser beam.
Q8: Will laser engraving affected my product quality?
A: Only the area where you are aiming the laser beam will be affected.
It is non-contact process, instead of using the heat and energy of the laser to melt and vaporise the area that is being worked with.
This means no other damage will be caused to the surrounding area.
Q9: When do you pack and ship the items?
A: We will pack and ship during business hours from 9am to 5pm (Monday to Friday).
Q10: Will my order come with a free gift card?
A: Yes, it is included.
Q11: How much does the delivery cost?
A: Free delivery nationwide - Malaysia Only
Q12: What courier do you use?
A: We are using GD Express for nationwide shipping.
Q13: How long will the delivery take?
A: The delivery will take 3 to 5 working days.
GD Express provides detailed tracking that will allow you to track the progress of your delivery.
An e-mail with the delivery tracking information will be sent as soon as your order is dispatched. Please view our Delivery Page for the latest information.
Q14: How do I get same day delivery?
A: Order before 12pm on weekdays and you will be able to receive your order on the same day within selected areas in Klang Valley with additional charges RM25.00
Delivery between 10am to 6pm
*Not available on Weekend & Public Holiday
Q15: What if I missed the cut off time?
A: We will process and deliver your order within the next working day, Monday to Friday.
Q16: Where do I find my tracking details?
A: Tracking details will be sent to your registered e-mail once your order is packed.
Q17: Do you accept returns or refunds?
A: We do, please refer our Terms & Conditions on returns and refunds.
Q18: Can I use my credit store during offer/promotion?
A: No. You may choose to either have an offer price or to redeem store credit.
Q19: Can I use my gift card during offer/promotion?
A: Yes, you may. Do select gift card upon checkout and you have to pay for the balance (if any).
Q20: Will you include printed invoice in my order?
A: No. We will send invoice through e-mail only once confirmed order.
Q21: Can I collect my online order at the shop/boutique?
A: No. You have to self-collect at our HQ office in Petaling Jaya. You should receive an address via e-mail once confirmed order.
Q22: What should I do before pickup my order?
A: Please contact 60 12-934 7553 for pickup arrangement. Strictly NO walk-in without prior notice. Proof of identification and order confirmation needed upon collection.
Q23: How can I contact Bakhache Group?
A: You can email us at info@bakhacheluxuries.com or contact us at 60 12-934 7553 during business hours from 9am to 5pm (Monday to Friday).